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Clinical outcomes for Aspen in 2013 include:
From 2012 Aspen has been producing an annual Quality Account that demonstrates our commitment to quality, safety and clinical effectiveness and on how we measure our progress objectively, identifying where we constantly need and want to improve on the areas of patient safety, clinical effectiveness and patient experience. This Quality Account is actively owned by all our teams across Aspen who have a genuine desire to drive forward our quality initiatives year on year, modelled on our new quality governance framework which has been short-listed for a number of awards in 2013 and 2014. This Quality Account also helps us to openly report on what we do and where we want to excel further.
Download the Quality Account for Highgate here
Download the Quality Account for Parkside here
Download the Quality Account for Holly House here
Our Quality Governance Committee is chaired by the Group Chief Executive, and actively monitors all information, clinical outcomes and feedback that we receive to ensure we are responsive to any changes in values, expectations and perceptions, ensuring that our services provided to patients, purchasers, staff and other stakeholders is based on best practice and responsive to their needs.
The results are reviewed on a monthly basis and any trends or areas for improvement are identified and acted upon. The patient satisfaction questionnaire also includes the ‘Friends and Family’ test i.e. those patients who would recommend the hospital as a provider of care to their family or friends.